Trainers' Commentary - Proximate Cause | Empower Development

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IF4 - Insurance Claims Handling Process

Before We Get Started

Welcome! (0:39)
IF4 - Introduction (1:32)
Learning Outcome Mindmaps
Unit Structure (0:41)
Share The Date
IF4 2026 Update
Refer a friend
Insurance Times

Chapter 1 - General Principles

Introduction (0:17)
Legal Requirements for a Claim (4:01)
Duties of the Insured After a Loss (2:41)
Proximate Cause (1:43)
Proximate Cause (1:23)
Chapter 1 - Knowledge Bolster
Trainers' Commentary - Proximate Cause (4:30)
Test Your Knowledge
Chapter 1 - Crossword
Checklist
Chapter 1 - Audio Only

Chapter 2

Introduction (0:09)
Motor Insurance (3:47)
Household Insurance (3:42)
Gadget, Travel, Pet and Extended Warranties Insurance (3:01)
Commercial Property Insurance (2:56)
Pecuniary Insurance (1:51)
Liability Insurance (2:04)
Health Insurance (1:40)
Chapter 2 - Knowledge Bolster
Test Your Knowledge
Checklist
Chapter 2 - Crossword
Chapter 2 - Audio Only

Chapter 3 - Claims Considerations and Administration

Introduction (0:34)
Customer Expectations and Parties to a Claim (2:01)
Estimating and Reserving (2:10)
Fraud (2:59)
Regulation of Claims Handling (4:00)
Disputes and Complaints (2:03)
Breach of Warranty (1:11)
Alternative Dispute Resolution (2:14)
Consumer Duty (3:32)
Chapter 3 - Knowledge Bolster
Trainers' Commentary - Breach of warranty ' Recap' (2:27)
Trainers' Commentary - Good Faith 'Recap' (5:35)
Trainers' Quirks - Consumer Rights Act 2015 ' Recap' (1:49)
Trainers' Commentary - Vulnerable Customers (1:46)
Test Your Knowledge
Chapter 3 - Crossword
Checklist
Chapter 3 - Audio Only

Chapter 4 - Claims Handling Procedures and Related Claims Services

Introduction (0:47)
Personal Insurances (1:24)
Commercial Insurances (2:23)
Related Claims Services (3:13)
Civil Procedure Rules (1:23)
Claims made vs. Losses Occurring (1:36)
Chapter 4 - Knowledge Bolster
Test Your Knowledge
Chapter 4 - Crossword
Checklist
Chapter 4 - Audio Only

Chapter 5 - Claims Handling Systems

Introduction (0:18)
Analysis of Claims Systems (2:22)
Data Protection (2:41)
Data (Use and Access) Act 2025 (0:26)
Organisation Structure and Outsourcing (2:01)
Support Services (2:40)
Artificial Intelligence (2:43)
Trainers' Commentary - AI (1:16)
Trainers' Commentary - Data Protection 'Recap' (1:38)
Chapter 5 - Knowledge Bolster
Test Your Knowledge
Chapter 5 - Crossword
Checklist
Chapter 5 - Audio Only

Chapter 6 - Claims Settlement

Introduction (0:11)
Claims Settlement (1:29)
Reserving Process (1:23)
Recovery, Salvage and Average (2:23)
Market agreements and MIB (2:34)
Chapter 6 - Knowledge Bolster
Trainers' Commentary - Excess, Deductible and Franchise (1:54)
Test Your Knowledge
Chapter 6 - Crossword
Checklist
Chapter 6 - Audio Only

Chapter 7 - Management of Expenses

Introduction (0:16)
Role of the Claims Manager (1:13)
Leakage (1:50)
Monitoring Financial Performance (1:54)
Environmental, Social and Governance (2:54)
Trainers' Commentary - ESG (2:10)
Chapter 7 - Knowledge Bolster
Test Your Knowledge
Chapter 7 - Crossword
Checklist
Chapter 7 - Audio Only

Additional Support

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Accelerate your Revision (47:54)
IF4 Audio Only - Full Course
Accelerate your Revision - Audio Only
ACII - Completing your Diploma (8:09)
ACII - Completing your Diploma - Audio Only
Taking Your Exam – What you Need to Know
IF4 - What you need to know (53:06)
IF4 - What you need to know - Audio Only
IF4 CII Exam Guide Practice Paper | 1st January 2021-31st December 2021
IF4 CII Exam Guide Practice Paper | 1st January 2023-31st December 2023
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Trainers' Commentary - Proximate Cause

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