Before We Get Started
Chapter 1 - General Principles
Chapter 2
-
Introduction (0:09)
-
Motor Insurance (3:43)
-
Household Insurance (3:34)
-
Gadget, Travel, Pet and Extended Warranties Insurance (3:01)
-
Commercial Property Insurance (2:46)
-
Pecuniary Insurance (1:47)
-
Liability Insurance (1:59)
-
Health Insurance
-
Chapter 2 - Knowledge Bolster
-
Test Your Knowledge
-
Checklist
-
Chapter 2 - Crossword
-
Chapter 2 - Audio Only
Chapter 3 - Claims Considerations and Administration
-
Introduction (0:34)
-
Customer Expectations and Parties to a Claim (1:57)
-
Estimating and Reserving (2:05)
-
Fraud (2:55)
-
Regulation of Claims Handling (3:50)
-
Disputes and Complaints (2:02)
-
Breach of Warranty (1:11)
-
Alternative Dispute Resolution (2:14)
-
Consumer Duty (3:32)
-
The FOS- an update (1:02)
-
Chapter 3 - Knowledge Bolster
-
Test Your Knowledge
-
Chapter 3 - Crossword
-
Checklist
-
Chapter 3 - Audio Only
Chapter 4 - Claims Handling Procedures and Related Claims Services
Chapter 5 - Claims Handling Systems
Chapter 6 - Claims Settlement
Chapter 7 - Management of Expenses
Additional Support
-
Refer a friend
-
Accelerate your Revision (47:54)
-
Accelerate your Revision - Audio Only
-
ACII - Completing your Diploma (8:09)
-
ACII - Completing your Diploma - Audio Only
-
Taking Your Exam – What you Need to Know
-
IF4 - What you need to know (53:06)
-
IF4 - What you need to know - Audio Only
-
IF4 CII Exam Guide Practice Paper | 1st January 2021-31st December 2021
-
IF4 CII Exam Guide Practice Paper | 1st January 2023-31st December 2023
-
'I PASSED' Stamp for Social Giveaway
Future Development
