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IF4 - Insurance Claims Handling Process

Before We Get Started

Welcome! (0:39)
IF4 - Introduction (1:32)
Learning Outcome Mindmaps
Unit Structure (0:41)
Save The Date
IF4 - 2025 Update Overview (4:06)
IF4 2024 Updates (4:19)
Refer a friend

Chapter 1 - General Principles

Introduction (0:17)
Legal Requirements for a Claim (3:54)
Duties of the Insured After a Loss (2:38)
Proximate Cause (1:43)
Proximate Cause (1:20)
Test Your Knowledge
Checklist
Chapter 1 Round Up (2:00)
Chapter 1 - Audio Only

Chapter 2

Introduction (0:09)
Motor Insurance (3:43)
Household Insurance (3:34)
Gadget, Travel, Pet and Extended Warranties Insurance (3:01)
Commercial Property Insurance (2:46)
Pecuniary Insurance (1:47)
Liability Insurance (1:59)
Health Insurance
Test Your Knowledge
Checklist
Chapter 2 Round Up (1:44)
Chapter 2 - Audio Only

Chapter 3 - Claims Considerations and Administration

Introduction (0:34)
Customer Expectations and Parties to a Claim (1:57)
Estimating and Reserving (2:05)
Fraud (2:55)
Regulation of Claims Handling (3:50)
Disputes and Complaints (2:02)
Breach of Warranty (1:11)
Alternative Dispute Resolution (2:14)
Consumer Duty (3:32)
Test Your Knowledge
Checklist
Chapter 3 Round Up (2:09)
Chapter 3 - Audio Only
The FOS- an update (1:02)

Chapter 4 - Claims Handling Procedures and Related Claims Services

Introduction (0:47)
Personal Insurances (1:24)
Commercial Insurances (1:31)
Related Claims Services (3:08)
Civil Procedure Rules (1:19)
Claims made vs. Losses Occurring (1:36)
Test Your Knowledge
Checklist
Chapter 4 Round Up (2:34)
Chapter 4 - Audio Only

Chapter 5 - Claims Handling Systems

Introduction (0:18)
Analysis of Claims Systems (2:15)
Data Protection (2:41)
Organisation Structure and Outsourcing (1:53)
Support Services (2:40)
Artificial Intelligence (2:43)
Test Your Knowledge
Checklist
Chapter 5 Round Up (2:05)
Chapter 5 - Audio Only

Chapter 6 - Claims Settlement

Introduction (0:11)
Claims Settlement (1:24)
Reserving Process (1:20)
Recovery, Salvage and Average (2:21)
Market agreements and MIB (2:27)
Test Your Knowledge
Checklist
Chapter 6 Round Up (2:05)
Chapter 6 - Audio Only

Chapter 7 - Management of Expenses

Introduction (0:16)
Role of the Claims Manager (1:10)
Leakage (1:46)
Monitoring Financial Performance (1:37)
Environmental, Social and Governance (2:54)
Test Your Knowledge
Checklist
Chapter 7 Round Up (1:42)
Chapter 7 - Audio Only

Additional Support

Refer a friend
Accelerate your Revision (47:54)
Accelerate your Revision - Audio Only
ACII - Completing your Diploma (8:09)
ACII - Completing your Diploma - Audio Only
Taking Your Exam – What you Need to Know
IF4 - What you need to know (53:06)
IF4 - What you need to know - Audio Only
IF4 CII Exam Guide Practice Paper | 1st January 2021-31st December 2021
IF4 CII Exam Guide Practice Paper | 1st January 2023-31st December 2023
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