Before We Get Started
Chapter 1 - General Principles
Chapter 2
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Introduction (0:09)
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Motor Insurance (3:43)
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Household Insurance (3:34)
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Gadget, Travel, Pet and Extended Warranties Insurance (3:01)
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Commercial Property Insurance (2:46)
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Pecuniary Insurance (1:47)
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Liability Insurance (1:59)
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Health Insurance
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Test Your Knowledge
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Checklist
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Chapter 2 Round Up (1:44)
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Chapter 2 - Audio Only
Chapter 3 - Claims Considerations and Administration
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Introduction (0:34)
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Customer Expectations and Parties to a Claim (1:57)
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Estimating and Reserving (2:05)
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Fraud (2:55)
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Regulation of Claims Handling (3:50)
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Disputes and Complaints (2:02)
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Breach of Warranty (1:11)
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Alternative Dispute Resolution (2:14)
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Consumer Duty (3:32)
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Test Your Knowledge
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Checklist
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Chapter 3 Round Up (2:09)
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Chapter 3 - Audio Only
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The FOS- an update (1:02)
Chapter 4 - Claims Handling Procedures and Related Claims Services
Chapter 5 - Claims Handling Systems
Chapter 6 - Claims Settlement
Chapter 7 - Management of Expenses
Additional Support
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Accelerate your Revision (47:54)
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Accelerate your Revision - Audio Only
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Achieving ACII in a Virtual World (59:55)
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Achieving ACII in a Virtual World - Audio Only
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ACII - Completing your Diploma (8:09)
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ACII - Completing your Diploma - Audio Only
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Taking Your Exam – What you Need to Know
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IF4 - What you need to know (53:06)
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IF4 - What you need to know - Audio Only
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IF4 CII Exam Guide Practice Paper | 1st January 2021-31st December 2021
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IF4 CII Exam Guide Practice Paper | 1st January 2023-31st December 2023
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'I PASSED' Stamp for Social Giveaway
Future Development
