The Digital Operational Resilience Act (DORA) | Empower Development

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M81 - Insurance Broking Practice

Before We Get Started!

Welcome! (0:39)
Learning Outcomes Mind Maps
Save The Date
Unit Structure (0:25)
M81 - 2026 Update
Refer a friend
Insurance Times

Chapter 1 - Legal Environment

Introduction (1:23)
Law of Agency (6:45)
Common Law (2:07)
Hedley Byrne v. Heller (1:08)
Statute Law (4:04)
Data Protection (2:40)
Financial Crime (2:54)
The Digital Operational Resilience Act (DORA) (1:01)
Test your knowledge - Chapter 1
Checklist
Chapter 1 - Round Up (2:46)
Chapter 1 - Audio Only

Chapter 2 - Regulation of Intermediaries

Introduction (0:24)
Key Definitions (2:40)
New Consumer Duty (3:32)
Regulation by the FCA (7:30)
Regulation Outside the UK (3:00)
Test your knowledge - Chapter 2
Checklist
Chapter 2 - Round Up (2:10)
The FOS- an update (1:02)
Chapter 2 - Audio Only

Chapter 3 - ICOBS

Introduction (0:18)
ICOBS - an overview (2:03)
ICOBS 1 - 4 (5:43)
ICOBS 5 - 8 (5:16)
Test your knowledge - Chapter 3
Checklist
Chapter 3 - Round Up (3:05)
Chapter 3 - Audio Only

Chapter 4 - Meeting Clients’ Needs

Introduction (0:21)
Client Wants and Needs (2:12)
Written Agreements with Clients (4:43)
Complaints and E&O Claims (2:43)
Test your knowledge - Chapter 4
Checklist
Chapter 4 - Round Up (2:04)
Chapter 4 - Audio Only

Chapter 5 - Negotiating and Placing a Risk

Introduction (0:28)
Presenting and Negotiating a Risk (5:15)
Confirming Terms to the Client (2:00)
Post Placement Activity (2:32)
Test your knowledge - Chapter 5
Checklist
Chapter 5 - Round Up (3:31)
Chapter 5 - Audio Only

Chapter 6 - Insurers

Introduction (0:16)
Selecting Insurers (3:01)
Selecting an Insurer For a Risk (2:40)
Insurer Security and Insurer Failure (1:12)
Test your knowledge - Chapter 6
Checklist
Chapter 6 - Round Up (3:07)
Chapter 6 - Audio Only

Chapter 7 - Programme Design and Operation

Introduction (0:20)
Insurance Programme Design (7:56)
Global Programmes (4:11)
The Insurance Market Cycle (1:28)
Test your knowledge - Chapter 7
Checklist
Chapter 7 - Round Up (2:49)
Chapter 7 - Audio Only

Chapter 8 - Claims

Introduction (0:22)
A Broker’s Duties (2:28)
Methods of Dealing with Claims (2:37)
Claims Records and Insurance Fraud (2:13)
Test your knowledge - Chapter 8
Checklist
Chapter 8 - Round Up (3:14)
Chapter 8 - Audio Only

Chapter 9 - Other Services

Introduction (0:22)
Risk Management (4:11)
Risk Management (0:52)
Principles of Risk Financing and Risk Transfer (2:59)
Specialist Risk Consultancy Services (1:49)
Test your knowledge - Chapter 9
Checklist
Chapter 9 - Round Up (2:43)
Chapter 9 - Audio Only

Additional Support

Refer a friend
Accelerate your Revision (47:54)
M81 Audio Only - Full Course
Accelerate your Revision - Audio Only
ACII- Completing your diploma (8:09)
ACII- Completing your diploma - Audio Only
ACII Journey Mapping (10:26)
Contract Certainty Poster
PRIN poster
Regulatory poster
Taking Your Exam – What you Need to Know
Approach to Cii Diploma coursework (27:24)
Approach to Cii Diploma coursework - Audio Only
CII Exam Practice Paper | Based on the 2024/2025 syllabus examined from 1 May 2024 until 30 April 2025
CII Practice Exam Paper - Based on the 2023/2024 syllabus examined from 1 May 2023 until 30 April 2024
CII Exam Practice Paper -Based on the 2021/2022 syllabus examined from 1 May 2021 until 30 April 2022
M81 - What you need to know (56:10)
'I PASSED' Stamp for Social Giveaway

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