Trainers' Commentary - Wholesale and Retail Brokers ' Recap' | Empower

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I10 - Insurance Broking Fundamentals

Before We Get Started

Welcome! (0:39)
I10 - Introduction (0:49)
Learning Outcome Mindmaps
Unit Structure (0:46)
Share The Date
I10 2026 Update
Refer a friend
Insurance Times

Chapter 1

Introduction (0:19)
The Need for Insurance Brokers (4:54)
Types of Insurance Broker (1:50)
Transacting Business at Lloyd’s and Segmentation (3:29)
Subscription Market (1:13)
Services Offered, Remuneration and Broking roles (4:42)
Test your knowledge - Chapter 1
Trainers' Commentary - Broker Networks and Consolidation ' Recap' (1:06)
Trainers' Commentary - Wholesale and Retail Brokers ' Recap' (1:32)
Trainers' Commentary - Delegated Authority (1:43)
Trainers' Commentary - Different Types of Intermediary ' Recap' (1:23)
Chapter 1 - Round Up (2:41)
Checklist
Chapter 1 - Audio Only

Chapter 2

Introduction (0:20)
Provision of Products and Services (1:46)
Negotiation and Placement (3:27)
Selection of an Insurer (2:59)
Design and Operation of Insurance Programmes (2:05)
Claims Processes and Insurance Fraud (1:21)
Test your knowledge - Chapter 2
Trainers' Commentary - Contract Certainty (2:43)
Trainers' Commentary - Agency (2:43)
Checklist
Chapter 2 - Round Up (2:13)
Chapter 2 - Audio Only

Chapter 3

Introduction (0:12)
Risk Management and Alternative Risk Transfer (ART) (3:29)
Managing General Agents (MGAs) (0:52)
Delegated Authority Agreements (3:05)
Trainers' Commentary - Captives (1:55)
Test your knowledge - Chapter 3
Checklist
Chapter 3 - Round Up (1:44)
Chapter 3 - Audio Only

Chapter 4

Introduction (0:11)
Duties Within Agency and Conflicts of Interest (2:39)
TOBAs (2:09)
Trainers' Commentary - TOBAs (1:18)
Test your knowledge - Chapter 4
Checklist
Chapter 4 - Round Up (1:33)
Chapter 4 - Audio Only

Chapter 5

Introduction (0:19)
The Financial Conduct Authority (2:37)
SM&CR (3:14)
The Handbooks (3:47)
Financial Crime (3:24)
Data Protection (2:40)
Data (Use and Access) Act 2025 (0:26)
Consumer Duty (3:32)
Trainers' Commentary - Training and Competence (1:19)
Trainers' Commentary - Data Protection (1:38)
Trainers' Commentary - Vulnerable Customers (1:46)
Test your knowledge - Chapter 5
Checklist
Chapter 5 - Round Up (3:03)
Chapter 5 - Audio Only

Chapter 6

Introduction (0:14)
Monies Held by an Insurance Broker (1:46)
IDD (1:38)
Retaining Clients and Finding New Business (1:36)
Test your knowledge - Chapter 6
Checklist
Chapter 6 - Round Up (2:15)
Chapter 6 - Audio Only

Chapter 7

Introduction (0:08)
Good Conduct and Culture (2:26)
Complaints (3:43)
Errors and Omissions (E&Os) and Mis-selling (2:00)
Test your knowledge - Chapter 7
Checklist
Chapter 7 - Round Up (2:26)
Chapter 7 - Audio Only

Additional Support

Refer a friend
Accelerate your Revision (47:54)
I10 Audio Only - Full Course
Accelerate your Revision - Audio Only
ACII- Completing your diploma (8:09)
ACII- Completing your diploma - Audio Only
Principles for Business
Data Protection
Money Laundering
Taking Your Exam – What you Need to Know
I10 - What you need to know (55:53)
CII Practice Exam Paper - Based on the 2022 syllabus examined from 1 January 2022 until 31 December 2022
CII Practice Exam Paper - Based on the 2023 syllabus examined from 1 January 2023 until 31 December 2023
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Trainers' Commentary - Wholesale and Retail Brokers ' Recap'

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