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996 Strategic Claims Management

Navigating your ACII

Using This Course (7:38)
Approaching Coursework (12:19)
The Marking Grid (10:01)
Referencing (8:04)
ACII Journey Mapping (10:26)

Interviewing the Industry

MARK BUTTERWORTH - Outsourcing risk - SLAs- Auditing (12:32)
SUNEETA PADDA - Business ethics - CSR - ESG - Accountability (5:28)
SUNEETA PADDA - Value chain - Customer centricity - Customer journey (2:14)
THERESA FROEHLICH - Assets - People management - Human capital - ESG (6:45)
ROSEMARY BEAVER - Business ethics - Business failure - Corporate governance (8:31)
ROSEMARY BEAVER - Emerging risks - Climate change - Latent risks (7:16)
ROSEMARY BEAVER - Corporate Governance - Regulators - ESG (2:44)

Refreshers

Enterprise Risk Management (2:42)
UK Regulation of Insurance (6:09)
Claims Agreements (2:18)
Claims Information (3:24)
Reserving
Business Continuity Management (3:17)
Emerging Risks (4:32)
Types of Claims Handling Authority (1:54)
The Delegated Claims Handling Process (2:55)
Operational Risk (2:36)
Deciding to Delegate (2:31)
Strategy Planning (1:30)
Decision Making and Management Information (3:04)
Role of a Claims Leader (1:10)

Concepts ‘in a nutshell’

Blockchain in a Nutshell (1:47)
Nanotechnology in a Nutshell (2:03)

Perspectives & Scenarios

SWOT and PESTLE (22:11)
Emerging Risks (16:37)

Real Time Research

Strategy and Values (10:38)
Lloyd's Minimum Standards- Claims Reserving and Claims Handling (8:16)
AIRMIC Claims Handling Best Practice (10:23)

Snip-it Summaries

Data Protection (2:41)
Control Models (1:59)
Defining Stakeholders (1:08)

Research Resources

996 Strategic Claims Management Specimen Coursework
General ACII resources
Lloyd's Annual Report 2022

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