Navigating your ACII
Interviewing the Industry
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CHARLOTTE WARR - Claims environment - Claims philosophy - Culture (11:41)
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CHARLOTTE WARR - Costs management - Leakage - Management information (11:02)
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CHARLOTTE WARR - Interactions with other departments - Internal relationships (9:29)
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CHARLOTTE WARR - Outsourcing - Insourcing - Due diligence (7:10)
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CHARLOTTE WARR - Supplier relationship management - Panel arrangements - TPAs - DCAs (12:19)
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CHARLOTTE WARR - Management information - Claims systems - ECF - Data capture (11:52)
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CHARLOTTE WARR - International claims - Local expertise (5:46)
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CHARLOTTE WARR - General trends - Automation - Data resources (2:47)
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CHARLOTTE WARR - COVID-19 - Contract certainty - Working methods (4:09)
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JOHNATHAN BESSO-COHEN - External environment - Technology - Blockchain (6:15)
Technical Topics
Refreshers
Concepts ‘in a nutshell’
Perspectives & Scenarios
Real Time Research
Snip-it Summaries
Research Resources
Future Development
