Alternative Dispute Resolution | Empower Development

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820 Advanced Claims

Navigating your ACII

Using This Course (7:38)
Approaching Coursework (12:19)
The Marking Grid (10:01)
Referencing (8:04)
ACII Journey Mapping (10:26)

Interviewing the Industry

CHARLOTTE WARR - Claims environment - Claims philosophy - Culture (11:41)
CHARLOTTE WARR - Costs management - Leakage - Management information (11:02)
CHARLOTTE WARR - Interactions with other departments - Internal relationships (9:29)
CHARLOTTE WARR - Outsourcing - Insourcing - Due diligence (7:10)
CHARLOTTE WARR - Supplier relationship management - Panel arrangements - TPAs - DCAs (12:19)
CHARLOTTE WARR - Management information - Claims systems - ECF - Data capture (11:52)
CHARLOTTE WARR - International claims - Local expertise (5:46)
CHARLOTTE WARR - General trends - Automation - Data resources (2:47)
CHARLOTTE WARR - COVID-19 - Contract certainty - Working methods (4:09)
JOHNATHAN BESSO-COHEN - External environment - Technology - Blockchain (6:15)

Technical Topics

Claims Environment (1:31)
Reinsurance Claims Procedures (4:44)
The Role of a Claims Manager (1:35)
Referral Points and Authorities (1:27)
Catastrophe Management (4:00)

Refreshers

Waiver and Estoppel (2:55)
Insurance Act 2015 (2:40)
Civil Procedure Rules (2:12)
Complaints and FOS (8:27)

Concepts ‘in a nutshell’

ISO 9000 (2:05)
Bad Faith (1:41)
Leakage (1:06)
Ogden Rate (1:24)

Perspectives & Scenarios

FCA supervisory visit (11:07)
Claims philosophies (18:48)

Real Time Research

The LMA (4:56)
AIRMIC: Best Practice Claims Handling | Reservation of Rights (10:23)
Lloyd’s Minimum Standards: Claims Reserving and Claims Handling (8:16)
Electronic Claims Files (ECF) (5:25)

Snip-it Summaries

Alternative Dispute Resolution (2:26)
Customer Journey Mapping (1:03)
Organisational Structure (1:51)

Research Resources

820 Specimen Coursework Assignment
820 resources
General ACII resources
Lloyd's Annual Report 2022

Future Development

Course Feedback

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