Navigating your ACII
Interviewing the Industry
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CHARLOTTE WARR - Claims environment - Claims philosophy - Culture (11:41)
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CHARLOTTE WARR - Costs management - Leakage - Management information (11:02)
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CHARLOTTE WARR - Interactions with other departments - Internal relationships (9:29)
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CHARLOTTE WARR - Outsourcing - Insourcing - Due diligence (7:10)
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CHARLOTTE WARR - Supplier relationship management - Panel arrangements - TPAs - DCAs (12:19)
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CHARLOTTE WARR - Management information - Claims systems - ECF - Data capture (11:52)
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CHARLOTTE WARR - International claims - Local expertise (5:46)
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CHARLOTTE WARR - General trends - Automation - Data resources (2:47)
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CHARLOTTE WARR - COVID-19 - Contract certainty - Working methods (4:09)
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JOHNATHAN BESSO-COHEN - External environment - Technology - Blockchain (6:15)
Technical Topics
Concepts ‘in a nutshell’
Perspectives & Scenarios
Real Time Research
Snip-it Summaries
Research Resources
Future Development
Claims environment
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Insurance Insights 2024 - Browne Jacobson
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Top themes in insurance for 2024 - Grant Thornton
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Claims costs continue to rise in 2024 - Clyde & Co
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AEGIS London - Claims Philosophy
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Claims Management: Peak performance when it matters most - HDI
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Sustainable finance activities 2022 - 2024 - EIOPA's priorities to address sustainability risk
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ESG commitments - KPMG
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Aviva’s Sustainability Ambition
Role of the claims manager and regulation
Claims service management
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Delivering Excellence in Insurance Claims Handling - AIMRC
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How to navigate changing customer expectations by accelerating the claims lifecycle - Gallagher Bassett
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Claims: How customer expectations are driving value chain innovation - TDI
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Top 7 Technologies that Improve Insurance Claims Processing
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A Complete Guide to Customer Journey Analytics in 2024
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Plans and budget - Financial Ombudsman Service
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The work of the Financial Ombudsman Service - Oral evidence - UK Parliament
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Making complaints or referrals to the FRC - Financial Reporting Council
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Dispute resolution: Complaints
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Financial Ombudsman Service warns of increase in ‘hybrid’ scams - FOS
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DLA Piper's Practical Guide for Claims Managers in 2022 - Reservation of Rights
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Insurance Insights 2024 - Browne Jacobson
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Annual Insurance Review - RPC
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The key legal developments for insurers of 2023 - Simmons and Simmons
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Information about the UK's best insurers for customer satisfaction - Consumer Intelligence
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The Insurance Act 2015: Bringing Commercial Insurance into the Twenty-First Century - CII
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Compensation Figures - FOS Website
Management of claims handling procedures
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Guidance Financial sanctions targets: list of all asset freeze targets - UK Government
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The Civil Procedure (Amendment) Rules 2024
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Overview of the Pre-Action Protocol and Civil Procedure Rules - Clyde & Co
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Procedure damages and costs - RPC
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Litigators beware! Recent changes to Part 36 Offers - Browne Jacobson
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Personal Injury Brief: market insights - Kennedys
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UK Supreme Court clarifies proper approach to valuing “mixed” Official Injury Claims (OIC) - Clyde and Co
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Outsourcing and operational resilience - FCA
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How the Consumer Duty impacts outsourcing arrangements - Pinsent Masons
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Delegated Underwriting Authority roundtable: Our 10 key takeaways - Davies
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Insourcing vs Outsourcing for Claims Management - what's best for your business? - Innovation Group
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Financial sanctions targets by regime - UK Government
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Whiplash Reform Programme: Information - UK Government
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Delegated authority: outsourcing in the general insurance market - FCA
Claims centre and catastrophe management
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Catastrophe Codes - Lloyd's Website
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Sigma: Natural catastrophes in 2023 - Swiss Re
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Alliance launches first joint qualification the certificate in climate risk - CII
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Weather, Climate & Catastrophe Insight: 2020 Annual Report - AON
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Capability Overview: Solution for Insurers - AON
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Climate change: time for action - CII
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Union of Concerned Scientists Report - UCSUSA
Claims technical management
Cost of claims management
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Top 10 predictions for insurers in 2024 - Actuarial Post
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Elite Insurance Company ceases writing new business - FCA
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Insurance Europe - Annual Report 2021-2022
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Insurance: Improving claims management - The Actuary
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Bornhuetter–Ferguson as a General Principle of Loss Reserving
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Controlling Claims Leakage Through Technology - IRMI
