Reserving process | Empower Development

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WCE - Insurance Claims Handling (non-UK)

Welcome!

WCE Introduction (0:55)
Learning outcome mind maps

Chapter 1

Introduction (0:19)
Legal requirements for a claim (3:10)
Duties of the insured after a loss and documentary evidence (2:37)
Proximate cause (1:23)
Proximate cause and perils (1:49)
Test your knowledge
Round up (1:30)

Chapter 2

Introduction (0:24)
Motor insurance (2:51)
Household insurance (2:37)
Gadget, travel and extended warranties insurance (1:24)
Property insurance and ‘all risks’ cover (2:32)
Standard market exclusions (1:33)
Pecuniary insurance (1:50)
Liability insurance (1:21)
Claims made vs. Losses Occurring (1:47)
Health insurance (1:38)
Test your knowledge
Round up (1:28)

Chapter 3

Introduction (0:14)
Customer expectations and parties to the claim (1:56)
Estimating and reserving (1:00)
Fraud: Prevention, detection and consequences (1:33)
Disputes and complaints (0:40)
Alternative dispute resolution (2:07)
Test your knowledge
Round up (1:21)

Chapter 4

Introduction (0:15)
Claims handling for personal insurances (1:47)
Claims handling for commercial insurances (1:24)
Related claims services (2:41)
Test your knowledge
Round up (1:57)

Chapter 5

Introduction (0:16)
Analysis of claims systems (2:02)
Organisational structure and outsourcing (1:45)
Support services (1:30)
Test your knowledge
Round up (1:42)

Chapter 6

Introduction (0:16)
Claims settlements (1:39)
Reserving process (1:25)
Recovery, salvage and average (2:34)
Market agreements (0:46)
Test your knowledge
Round up (1:41)

Chapter 7

Introduction (0:14)
Role of the claims manager (1:15)
Leakage (1:35)
Monitoring financial performance (0:37)
Reserving practice (1:29)
Test your knowledge
Round up (1:35)

Additional Resources

CII Exam Practice Paper - Based on the 2021/2022 syllabus examined from 1 May 2021 until 30 April 2022

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