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WCA - Insurance Claims Handling (non-UK) (Arabic)

Welcome!

Learning outcome mind maps

Chapter 1

Introduction (1:37)
Legal requirements for a claim (5:21)
Duties of the insured after a loss and documentary evidence (4:22)
Proximate cause snip-it summary (1:23)
Proximate cause (2:49)
Test your knowledge
Round up (2:00)

Chapter 2

Introduction (0:46)
Motor insurance (4:36)
Household insurance (3:56)
Gadget, travel and extended warranties insurance (2:12)
Property insurance and ‘all risks’ cover (4:01)
Standard market exclusions (1:33)
Pecuniary insurance (3:13)
Liability insurance (2:14)
Claims made vs. Losses Occurring (1:47)
Health insurance (2:04)
Test your knowledge
Round up (2:22)

Chapter 3

Introduction (0:47)
Customer expectations and parties to the claim (3:10)
Estimating and reserving (1:30)
Fraud: Prevention, detection and consequences (2:42)
Disputes and complaints (1:16)
Alternative dispute resolution vyond (2:07)
Test your knowledge
Round up (2:58)

Chapter 4

Introduction (0:55)
Claims handling for personal insurances (2:42)
Claims handling for commercial insurances (2:07)
Related claims services (4:14)
Test your knowledge
Round up (2:14)

Chapter 5

Introduction (0:34)
Analysis of claims systems (2:59)
Organisational structure and outsourcing (2:47)
Support services (1:30)
Test your knowledge
Round up (0:34)

Chapter 6

Introduction (0:53)
Claims settlements (2:41)
Reserving process (2:25)
Recovery, salvage and average (4:23)
Market agreements (1:16)
Test your knowledge
Round up (1:41)

Chapter 7

Introduction (0:46)
Role of the claims manager (1:50)
Leakage (2:42)
Monitoring financial performance (0:58)
Reserving practice (2:44)
Test your knowledge
Round up (1:45)

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