Complaints Procedures and the FOS | Empower Development

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M85 - Claims Practice

Before We Get Started

Welcome! (0:39)
Learning Outcome Mind Maps
Unit Structure (0:28)
Save The Date
M85 - 2024 Update (2:27)

Chapter 1 - Regulatory Environment

Introduction (1:01)
UK Regulation of Insurance (6:31)
New Consumer Duty (1:24)
Complaints Procedures and the FOS (2:44)
Checklist
Test Your Knowledge
Chapter 1 - Round Up (1:39)
Chapter 1 - Audio Only
The FOS- an update (1:02)

Chapter 2 - Determining the Existence of Cover

Introduction (0:24)
The Structure of a Typical Policy (5:17)
Claims Made and Losses Occurring (1:36)
Notification Conditions (2:36)
Checklist
Test Your Knowledge
Chapter 2 Round Up (3:36)

Chapter 3 - Legal Principles

Introduction (0:25)
A Reminder of Insurable Interest and Contract Formation (1:14)
Insurance Contract Law Reform (3:27)
Waiver and Estoppel (2:53)
Proximate Cause (2:10)
Warranties, Conditions and Exclusions (1:54)
Wayne Tank and Pump Vyond (0:51)
Leyland Shipping v. Norwich Union Fire Insurance (0:38)
J.J. Lloyd (0:39)
Breach of Warranty (1:39)
Checklist
Test Your Knowledge
Chapter 3 Round Up (3:19)

Chapter 4 - Claims Information and Reserving

Introduction (0:15)
Claims Information (3:24)
Reserving (3:55)
Checklist
Test Your Knowledge
Chapter 4 Round Up (2:57)

Chapter 5 - Handling and Settlement

Introduction (0:20)
Negotiation and Settlement of Claims (1:12)
Handling Intentional Claims (2:49)
Fraudulent Claims (4:06)
Subrogation and Contribution (4:16)
Lister v. Romford Ice and Cold Storage (0:37)
Maximum liability method (1:36)
Independent Liability Method (2:01)
Reinsurance Recoveries (2:12)
Checklist
Test Your Knowledge
Chapter 5 Round Up (4:41)

Chapter 6 - Handling Personal Lines Claims

Introduction (0:13)
Claims Notification (1:50)
Assessing Coverage and Investigating the Claim (3:03)
When The Claim Is Covered and When The Claim Is Not Covered (2:32)
Test Your Knowledge
Checklist
Chapter 6 Round Up (2:34)

Chapter 7 - Handling Property and Business Interruption Claims

Introduction (0:16)
Handling the Claims (3:46)
Negotiation and Settlement (4:52)
Alternative Dispute Resolution (2:14)
Business Interruption Claims (0:54)
Checklist
Test Your Knowledge
Chapter 7 Round Up (3:00)

Chapter 8 - Handling Third Party Liability Claims

Introduction (0:14)
Third Party Liability and Property Claims (1:37)
Remedies Available (0:54)
Handling The Claim (3:07)
Checklist
Test Your Knowledge
Chapter 8 Round Up (2:19)

Chapter 9 - Valuing and Reserving Third Party Personal Injury Claims

Introduction (0:17)
Valuation (1:20)
General Damages (2:44)
Special Damages (2:54)
Rehabilitation (1:19)
Checklist
Test Your Knowledge
Chapter 9 Round Up (3:08)

Chapter 10 - Litigating Third Party Liability Claims

Introduction (0:16)
The Civil Procedure Rules (3:15)
The Litigation Process (2:24)
Part 36 (1:15)
Professional Indemnity Claims (1:18)
Checklist
Test Your Knowledge
Chapter 10 Round Up (1:54)

Additional Support

Accelerate your Revision (47:54)
Accelerate your Revision - Audio Only
Achieving ACII in a Virtual World (59:55)
Achieving ACII in a Virtual World - Audio Only
ACII- Completing Your Advanced Diploma (8:09)
ACII- Completing Your Advanced Diploma - Audio Only
ACII Journey Mapping (10:26)
PRIN poster
Regulatory poster
M85 - What you need to know webinar (56:58)
Taking Your Exam – What you Need to Know
Approach to Cii Diploma coursework (27:24)
Approach to Cii Diploma coursework - Audio Only
CII Exam practice paper Based on the 2021/2022 syllabus examined from 1 May 2021 until 30 April 2022

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Complaints Procedures and the FOS

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