Before We Get Started
Chapter 1 - Excellent Customer Service in an Insurance Context
Chapter 2 - The Customer Experience
Chapter 3 - Attracting and Retaining Customers
Chapter 4 - Use and Importance of Customer Feedback
Chapter 5 - Good Communication
Chapter 6 - Communication Skills
Chapter 7 - Dealing with Conflict
Chapter 8 - Keeping Records, Managing Workloads
Chapter 9 - Working as an Effective Team
Chapter 10 - Service Policies and Selling
Chapter 11 - Increasing Sales Activity
Chapter 12 - Regulatory and Legal Requirements
Additional Support
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Accelerate your Revision (47:54)
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Accelerate your Revision - Audio Only
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Achieving ACII in a Virtual World (59:55)
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Achieving ACII in a Virtual World - Audio Only
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ACII- Completing Your Advanced Diploma (8:09)
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ACII- Completing Your Advanced Diploma - Audio Only
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Taking Your Exam – What you Need to Know
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Maslow’s Hierarchy of Needs
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PRIN Poster
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CII Practice Exam Paper - Based on the 2022 syllabus examined from 1 January 2022 until 31 December 2022
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IF9 - What You Need To Know (82:48)
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CII Practice Exam Paper - Based on the 2023 syllabus examined from 1 January 2023 until 31 December 2023
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'I PASSED' Stamp for Social Giveaway
Future Development
