Chapter 1 - Crossword | Empower Development

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IF2 - General Insurance Business

Before We Get Started

Welcome to IF2 (1:02)
Learning Outcomes Mind Maps
Share The Date
IF2 - 2025 Update Overview (5:12)
IF2 - 2024 Updates (3:41)
Refer a friend (0:31)

Chapter 1 - Motor Insurance

Private Motor Insurance (2:55)
Commercial Vehicle (1:13)
Trainers' Commentary - Motor Insurance (2:56)
Chapter 1 - Knowledge Bolster
Test Your Knowledge
Chapter 1 - Crossword
Checklist
Chapter 1 - Audio Only

Chapter 2 - Health Insurance

Personal Accident and Sickness Cover (1:58)
Trainers' Commentary - Health Insurance (2:18)
Chapter 2 - Knowledge Bolster
Test Your Knowledge
Chapter 2 - Crossword
Checklist
Chapter 2 - Audio Only

Chapter 3 - Package Policies

Household Policies (4:52)
Travel Policies (1:18)
Commercial Policies (1:18)
Trainers' Commentary - Package Policies (4:19)
Chapter 3 - Knowledge Bolster
Test Your Knowledge
Chapter 3 - Crossword
Checklist
Chapter 3 - Audio Only

Chapter 4 - Property Insurance

Property Insurance and All Risks Cover (4:22)
Trainers' Quirks - Theft Act 1968 (0:52)
Trainers' Commentary - Property Insurance (3:19)
Chapter 4 - Knowledge Bolster
Test Your Knowledge
Chapter 4 - Crossword
Checklist
Chapter 4 - Audio Only

Chapter 5 - Pencuniary Insurance

Legal Expenses (1:48)
Business Interruption (2:52)
Trainers' Commentary - Pecuniary insurance (2:18)
Chapter 5 - Knowledge Bolster
Test Your Knowledge
Chapter 5 - Crossword
Checklist
Chapter 5 - Audio Only

Chapter 6 - Liability Insurance

Liability Insurance (4:45)
Claims Made vs. Losses Occurring (1:36)
Trustee insurance, Cyber insurance and Extended Warranties (1:59)
Trainers' Commentary - Liability Insurance (3:44)
Chapter 6 - Knowledge Bolster
Test Your Knowledge
Chapter 6 - Crossword
Checklist
Chapter 6 - Audio Only

Chapter 7 - Non-Insurance Services

Non-insurance Services (3:18)
Environmental, Social and Governance (ESG) (2:54)
Trainers' Commentary - Non-insurance services (3:48)
Chapter 7 - Knowledge Bolster
Test Your Knowledge
Chapter 7 - Crossword
Checklist
Chapter 7 - Audio Only

Chapter 8 - Material Circumstances

Material Circumstances (3:30)
Physical and Moral Hazards (2:03)
Spent Convictions (1:42)
Trainers' Commentary - Material Circumstances (1:42)
Chapter 8 - Knowledge Bolster
Test Your Knowledge
Chapter 8 - Crossword
Checklist
Chapter 8 - Audio Only

Chapter 9 - Underwriting Procedures and Premium Payment

Regulation and TOBAs (1:50)
Stages in the Process and Regulation (3:47)
Insurance Distribution Directive (1:37)
Insurance Premiums and IPT (3:13)
Premium Calculation (1:19)
Policy Documentation (2:24)
Artificial Intelligence (2:43)
Trainers' Commentary -Underwriting Procedures and Premium Payment (3:11)
Chapter 9 - Knowledge Bolster
Test Your Knowledge
Chapter 9 - Crossword
Checklist
Chapter 9 - Audio Only

Chapter 10 - Policy Wordings and Renewals

Policy Wordings (1:22)
Common Policy Exclusions and Provisions (2:32)
Excesses and Franchises (0:55)
Warranties, Conditions and Representations (1:49)
Breach of Warranty (1:39)
Renewals (2:11)
Trainers' Commentary - Policy Wordings (3:35)
Chapter 10 - Knowledge Bolster
Test Your Knowledge
Chapter 10 - Crossword
Checklist
Chapter 10 - Audio Only

Chapter 11 - Valid Claims and Claims Settlements

Valid Claims (4:35)
Policy Provisions and Conditions (1:40)
Claims Settlement (1:26)
Fraudulent Claims (2:24)
Trainers' Quirks - Limitation Act 1980 (1:48)
Trainers' Commentary - Valid, invalid and partially met claims (2:34)
Chapter 11 - Knowledge Bolster
Test Your Knowledge
Chapter 11 - Crossword
Checklist
Chapter 11 - Audio Only

Chapter 12 - Confidential Information and Technology Data Protection

Data Protection (1:50)
Principles of Storage and Disposal of Documents (1:59)
Data Protection: A Closer look (2:40)
Trainers' Commentary - Confidential information, technology and data protection (1:49)
Chapter 12 - Knowledge Bolster
Test Your Knowledge
Chapter 12 - Crossword
Checklist
Chapter 12 - Audio Only

Chapter 13 - Customer Service

Customer Service (2:19)
Defining Stakeholders (1:08)
Complaint Handling (2:17)
Consumer Duty (3:32)
Trainers' Commentary - Vulnerable Customers (1:46)
Trainers' Commentary - Customer service (2:24)
Chapter 13 - Knowledge Bolster
Test Your Knowledge
Chapter 13 - Crossword
Checklist
Chapter 13 - Audio Only

Additional Support

IF2 - 'Swot Up' - Test
IF2 Audio Only - Full Course
Accelerate your Revision (47:54)
Accelerate your Revision - Audio Only
ACII - Completing your Diploma (8:09)
ACII - Completing your Diploma - Audio Only
Taking Your Exam – What you Need to Know
CII Exam Practice Paper | 1st January 2024- 31st December 2024
CII Exam Practice Paper | 1st January 2023- 31st December 2023
CII Exam Practice Paper | 1st January 2021- 31st December 2021
IF2 - What you need to know (64:20)
'I PASSED' Stamp for Social Giveaway
Refer a friend

Future Development

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Chapter 1 - Crossword

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